Privacy Policy

At OM Sports Therapy, we respect your privacy and are committed to protecting your personal information.

This policy explains how we collect, use and store your information when you visit our website, make an enquiry or book a treatment.

What information do we collect?

We may collect personal information including your name, email address, telephone number and appointment address.

We may also collect relevant health information, including injuries, medical conditions and treatment notes, to help us provide appropriate care.

Our website may collect technical information such as IP addresses and website usage data through Wix.

How do we collect information?

We collect information when you:

• Book an appointment through our website.

• Complete a contact form or contact us directly.

• Provide relevant health information before or during treatment.

Why do we collect this information?

We collect personal information to:

• Manage bookings and appointments.

• Respond to enquiries.

• Provide appropriate sports therapy, rehabilitation and massage services.

• Maintain accurate treatment records.

• Meet relevant legal and professional obligations.

We process personal information where necessary to provide our services, meet legal obligations or pursue legitimate business interests, as appropriate. Health information is handled under the additional protections required by data protection law.

We do not send promotional emails or text messages.

How do we store and protect your information?

Our website is hosted by Wix.com, which provides our online booking and website services.

Treatment notes and relevant health records are kept separately in secure files at our home-based records storage location, with access restricted to authorised individuals.

We take reasonable steps to protect your information against unauthorised access, loss or misuse.

Information is retained only for as long as necessary, including where required by applicable professional, insurance or legal obligations.

How do we process payments?

Payments are taken in person using a card machine.

Payment transactions are processed by our payment provider. We do not store your full card details.

How do we communicate with you?

We may contact you by telephone, email or text message regarding enquiries, appointments, treatment-related matters or changes to our services.

We do not use your contact information for promotional marketing.

What are your rights?

Under UK data protection law, you may have the right to access, correct or request deletion of your personal information, subject to applicable legal requirements.

You can also raise concerns with the Information Commissioner's Office at www.ico.org.uk.

How can you contact us?

If you have questions about your personal information or would like to exercise your data protection rights, please contact:

Oshea Mingo — OM Sports Therapy

Email: bodytherapyonthego@gmail.com

Telephone: 07726325800

Privacy Policy Updates

We may update this Privacy Policy when necessary to reflect changes to our services or legal requirements. Any updates will be published on this page.

Last updated: 14 October 2026